Office Manager at The Dietrich Law Firm P.C.
Donna Postek has been working with the Dietrich Law Firm P.C. for more than seven years. Donna assists the attorneys and paralegals in providing the highest level of personal injury service to our clients.Legal Work
Donna supervises the day-to-day operations of the firm to make sure things are running smoothly and efficiently. Donna also facilitates the process for our clients to obtain their settlement checks in a timely fashion. Donna further provides support to the staff in order to allow them to focus their time and efforts on helping our clients with their individual needs.History
Donna’s past administrative positions at a human services agency and at a local school district have given her the expertise to provide the highest level of care and compassion to our clients during their time of need. Having worked in finance for the majority of her career, Donna knows the importance of accuracy and being detail oriented and timely; this clearly benefits our clients. Donna resides in Williamsville, New York, with her husband and three children. Donna was born and raised in Western New York and appreciates that she can contribute back to the community that she is proud to be a part of.Personal Philosophy
Donna is committed to ensuring that all of our clients and staff are treated fairly and with the kindness and respect they deserve. Her attention to strict timelines and daily follow-ups prove that her compassion for our clients and knowledge in her field is second to none. Donna will always go the extra mile for our clients and will fight for your needs to be taken care of.
Executive Paralegal to Jed Dietrich, Esq. President of The Dietrich Law Firm, P.C.
Peggy Wagner’s career in the personal injury field began in 1982, whereupon she was a plaintiff’s personal injury paralegal for two years. Peggy started her family shortly thereafter. At the same time, Peggy established her own business typing transcripts for attorneys in Western New York.Legal Work with the Dietrich Law Firm P.C.
In 2005 Peggy joined Jed Dietrich, Esq. when the Dietrich Law Firm P.C. was founded. She has proudly assisted in the representation of injured plaintiffs for nearly 20 years. Peggy makes every effort to provide the highest level of personal injury service to each client of the Dietrich Law Firm and takes pride in being a key point of contact for clients, insurance companies, and defense attorneys. Peggy’s aggressive and admirable work ethic has played a tremendous role in assisting our clients in obtaining the compensation they deserve as a result of their injuries.Personal Philosophy
Peggy has a strong passion for helping our clients navigate the course of their cases from start to finish. She has an extreme focus on making our clients' lives a bit easier as they recover from their injuries and move toward the next stage in their lives. It is with pride, compassion, and care that Peggy assists in the prosecution of every client's claim.
Kayla Brightman has been a motivated and hardworking paralegal at The Dietrich Law Firm P.C. for three years. Prior to working at the Dietrich Law Firm, she graduated from Hilbert College with a degree in Forensic Science. This education helped refine Kayla’s meticulous attention to detail. This allows her to excel in assisting clients from the inception of their case through its conclusion. Kayla is a lifetime Erie County resident.Legal Work
Kayla is exceptionally knowledgeable in the areas of:
- No-Fault wages and mileage;
- Maintaining disability notes from treating providers; and
- Disability paperwork and ensuring the clients are aware and prepared for time-sensitive medical examinations.
She will fiercely advocate on your behalf to make sure the insurance company pays for the required treatment and care after a car accident.
Kayla is an initial point of contact of the Dietrich Law Firm P.C. She is always ready to answer questions, give direction and ensure that our clients are always up-to-date and aware of the day-to-day happenings of their cases. Kayla will be there to help you throughout the fight to make the greatest possible recovery for your serious injury.Personal Philosophy
Kayla takes pride in knowing that she is doing something important to help clients in their day-to-day lives in dealing with the adversity of a serious injury. Kayla puts herself in your shoes and is there to help in the fight for your rights. She will remain ready to help even after your case is settled.
Carmela Gentile has been with the Dietrich Law Firm P.C. since 2017, starting as a receptionist and working her way up to a paralegal. When Carmela is not providing for her clients in the office, she enjoys spending time with her fiancé and their two dogs. She also enjoys reading books and learning new crocheting projects.Legal Work
Carmela is proud to have learned how to zealously fight for her clients throughout her progression within the Dietrich Law Firm P.C. She works directly with her attorney to make sure that every aspect of every case is handled with efficiency and care. Carmela’s strengths include organizational skills and listening to understand her client’s needs while educating them on the process along the way.Personal Philosophy
Carmela looks forward to working with you and providing you with the highest level of personal injury service.
Bailee has been a driven employee working with the Dietrich Law Firm for four years and has been in the paralegal role for over a year. Bailee has an extensive background in diverse customer service positions, which has prepared her to provide outstanding service in a high-pace environment. Bailee is a Buffalo-born and raised resident, a graduate of SUNY Buffalo State, and a lifelong Buffalo Bills fan!Legal Work
Bailee is a liaison between clients, medical providers, and insurance companies. From helping clients with wages, mileage reimbursements, medical appointments, and insurance questions, Bailee makes sure clients are properly guided from start to finish of their case.Personal Philosophy
Treat every client and case as if it was a family member or myself. Always showing compassion and empathy as clients navigate through this unimaginable hard time. Make sure clients know we are here to help them to the highest extent possible to ensure they are being treated how they deserve to be.
Olivia joined the Dietrich Law Firm in 2022 with 18 years of experience in customer service. Her background in the service and insurance industries has given her valuable insight into relating to clients on a personal level, and she prides herself on being someone who is easy for clients to talk to. Outside of work, Olivia enjoys spending time with her family and is a passionate fan of the Buffalo Bills and Buffalo Sabres.Legal Work
Olivia’s main focus is to assist in the day-to-day aspects of your case—to make sure that you receive your No-Fault benefits, wages, and reimbursements, and to provide you with answers to any questions you may have. She is not afraid to fight for you and is determined to make sure that you always receive the highest level of personal injury service.Personal Philosophy
Olivia is driven by her commitment to getting results and strives to always approach every situation with empathy, positivity, and good humor. She devotes herself to building relationships with clients that will last even after their case is settled.
Melissa has been a valuable part of our Dietrich Law Firm team since 2017. Having been a collegiate student-athlete, Melissa understands the importance of teamwork, communication, and time management and implements those skills in the office daily. Born and raised in Buffalo, NY, "the city of good neighbors," Melissa is happy to be able to help her community through her work at the Dietrich Law Firm. Go Bills!Legal Work
Melissa is an instrumental team member for processing the Summons & Complaints and keeping track of pertinent claim deadlines for our clients. In addition, she has exhibited a strong aptitude for assisting with the Human Resources and Accounting Department, showcasing her versatility and dedication to the firm.Personal Philosophy
Melissa is committed to making the process easy for our clients so they can focus on their recovery and have peace of mind because they know that they have picked the best, most knowledgeable law firm to assist them during this difficult time in their lives.
Medical Records SupervisorOverview
Kirsten Owen has been a hardworking legal assistant at the Dietrich Law Firm P.C. for over five years. Prior to starting at the Dietrich Law Firm P.C., Kirsten had several years of customer service experience, which allows her to communicate well with individuals. Kirsten grew up in Erie County and received her degree in Paralegal Studies from Erie Community College. This has been a strong building block in her career in the legal field.Legal Work
Kirsten has played a vital role as medical records supervisor for over three years. In this position, she is able to assist our attorneys in obtaining our clients’ medical records and processing the initial paperwork for our newest clients in order to assess their claims quickly and accurately.Personal Philosophy
To Kirsten, providing the utmost level of service in personal injury cases is not only a professional duty but a personal creed. She believes that every client deserves to be treated with compassion, respect, and unwavering commitment, and she strives to uphold these values in every interaction.
Website Content Editor and Response Paper Department Supervisor
Lauren has worked for the Dietrich Law Firm P.C. since 2019, but her passion for the law can be traced back to her pre-professional days. Lauren earned her Bachelor's Degree in 2018 at the University at Buffalo, her Associate's Degree in 2016, and her Law Clerk Certificate in 2010. Originally from Canada, Lauren moved to the United States in 2014 and resides in Medina, New York, with her other half and their two children. Lauren loves spending time with her family, reading, writing, and practicing Brazilian Jiu-Jitsu.Legal Work
In the Response Paper Department, Lauren drafts legal documents in response to discovery demands, prepares legal correspondence, meets with attorneys and paralegals to discuss case details, and carefully reviews files to extrapolate important information. In the Website Department, Lauren works with writers to curate compelling and accurate content for the firm's website, creates and adheres to content strategies, edits content for accuracy and quality, and communicates with the publishing team to ensure that content is published promptly.Personal Philosophy
Drawing from Marcus Aurelius, who taught that true strength lies in our ability to control our responses to external situations rather than the situations themselves, Lauren is dedicated to helping accident victims regain a sense of control over their lives. Our clients seek our assistance because they are determined to take charge of their circumstances and move forward with confidence.
Dakota, a native of Buffalo, New York, received her formal business management education from Medaille College and the University of Buffalo. Concurrently, she actively engaged in developing her expertise in customer service and adeptness in problem-solving.Legal Work
Dakota exemplifies a strong client-focused approach and leverages her skillset to provide exemplary service to our clients. She ensures that each step of the legal process is executed with a sense of urgency and a keen eye toward the best interests of our clients. As a legal assistant, Dakota is proficient in various duties, including but not limited to managing correspondence and documentation and providing general administrative support to the legal team and the medical records department.Personal Philosophy
Dakota believes it is her duty to ensure that every interaction with a client leaves them fully satisfied. She aims to consistently deliver the highest level of personal injury service and leave a positive lasting impression.
Sarah Healey is a hardworking and detail-oriented legal assistant at the Dietrich Law Firm P.C. Prior to working at the Dietrich Law Firm, she was a County Sheriff Dispatcher and had past medical records positions. This unique work experience gives her the compassion our clients deserve.Legal Work
Sarah is dedicated to our settlement, mediation, and arbitration packages. She works closely with the Attorneys and Paralegals to provide a detailed overview of our client’s medical treatment and possible future treatment to ensure the client’s injuries and journey to recovery have been accurately portrayed.Personal Philosophy
Sarah is eager to help our clients. She puts herself in the mindset of our clients to ensure that compassion is felt when reading about their journey to recovery. She is always willing to help throughout your journey and even after your case has been settled.
Kayla Rosario is a motivated and driven legal assistant at the Dietrich Law Firm P.C. Kayla’s prior knowledge from her Bachelor’s degrees in Psychology and Criminology at the University at Buffalo have strengthened her time management skills, critical thinking, comprehension, and ability to truly understand clients.Legal Work
Kayla’s job consists of drafting concise and accurate settlement packages and response papers and helping out wherever she can. Kayla also assists in answering the phones right away so no client goes unanswered.Personal Philosophy
Kayla’s past customer service positions have given her an ample amount of experience in providing the highest level of customer service. She is always working hard to ensure the happiness and satisfaction of our clients from the initial time they call through the entirety of their case and even after the case is settled.
Originally from Syracuse, New York, Cassie moved to Buffalo to attend Canisius College, where she earned her Bachelor of Science degree in Criminal Justice and Sociology.Legal Work
Since graduating, she has worked with a local agency to provide Community-Based services to children in the area.Personal Philosophy
Cassie is dedicated to merging her academic background with her altruistic spirit to deliver empathetic assistance to each and every one of our clients.
After graduating high school in Durham, North Carolina, Berriah moved to Western New York. She began working in customer service and held long-term positions in quality control and leadership roles. Through her experience, she became accustomed to working in fast-paced environments and gained valuable experience. In 2020 she returned to school at Niagara County Community College, where she obtained her Paralegal Certificate. Berriah began her career with the Dietrich Law Firm P.C. in 2022. Outside work, she prioritizes spending quality time with her loved ones, particularly attending her son's sports activities. She also finds joy in cooking and traveling the world.Legal Work
Berriah's role is critical in maintaining our office's smooth operation and creating a positive and welcoming environment for our clients. As the Dietrich Law Firm P.C. receptionist, Berriah is our clients and visitors' first point of contact. She warmly greets and directs them to their destination while maintaining a professional demeanor. Berriah also manages incoming and outgoing calls, schedules appointments, and assists with administrative tasks.Personal Philosophy
Berriah's philosophy centers around helping people and problem-solving. She believes that offering assistance and support to others is a way to impact their lives positively and brings a sense of fulfillment to her own.